Whether your consultation with us at Palmerston Surgery is with a vet or a nurse, you can rest assured that your pet is in good hands. We have two well-equipped consultation rooms and a spacious reception and waiting area.
Should your pet need to stay with us either as a day patient or overnight you can be assured that our wards offer comfortable hospitalisation facilities with a trained member of staff supervising in patients both day and night.
We offer inpatient care Monday to Thursday. A Veterinary Surgeon is on call specifically for our inpatients. (All other emergencies should be referred to Forest Vets).
We have a ward nurse caring for our inpatients during normal working hours and a night nurse overnight.
The duty Veterinary Surgeon does a ward round with the duty nurse prior to leaving the branch and issues instructions for your animal’s care. Provided your animal’s condition is stable the ward nurse will routinely check them through the night.
Should the duty nurse be at all worried about your animal’s condition they will contact the duty Veterinary Surgeon immediately. If your animal needs monitoring more often this will be done by the duty nurse as directed by the duty Veterinary Surgeon. If your animal requires constant monitoring or observation again this will be carried out by the duty nurse under the direction of the duty Veterinary Surgeon. The duty Veterinary Surgeon does a ward round first thing in the morning.
Notice to our clients
Palmerston Veterinary Group in Essex takes it very seriously if any member of the team is treated in an abusive or violent way.
All team members have a right to care for client’s animals without fear of being attacked or abused. To successfully provide our services, a mutual respect between all the team and clients must be maintained. Our team aim to be polite, helpful, and sensitive to the individual needs and circumstances of all clients. Palmerston Veterinary Group respectfully remind clients that the team are often confronted with a multitude of varying and sometimes difficult tasks and situations at once.
