Client Update: Planned Electrical Work at Buckhurst Hill Surgery
Our Buckhurst Hill Surgery will be undergoing planned electrical work on Saturday 11th April 2026.
During this time, the building will have no power, which means we will not have access to our practice management system, emails or phone lines.
Emergency Support
If you have a genuine emergency between 8.30am -12.30pm, please call 020 8505 1435. Your call will be forwarded to our out of hour provider Forest Veterinary Centre, who will be on hand to triage any urgent concerns.
If you have a genuine emergency between 12.30pm-6pm, please call 020 8505 1435. Your call will be put you through to our Palmerston emergency team who will be on hand to triage any urgent concerns.
Thank you for your understanding and patience.
The Buckhurst Hill Team
No vet appointment days:
Walthamstow Thursday AM
Romford 2-3 days per week, day dependent on vet availability
Oakhill Please telephone our Buckhurst Hill Surgery on 0208 505 1435 for an appointment, limited opening hours at Oakhill, apologies for the inconvenience.
IMPORTANT CHANGES FROM 3RD MARCH 2025 - Walthamstow
Should you be travelling to our Walthamstow Veterinary Surgery by car, there will now be a chargeable fee for parking.
This payment will be taken when registering your car onto our RingGo App.
PRESCRIPTIONS UPDATE
On 1st September 2023 our regulatory body, the Royal College of Veterinary Surgeons (RCVS) introduced new guidance on prescribing prescription-only medicines. There was a grace period until 1st January 2024 for some classes of medication including parasiticides (flea, tick and worming treatments). The new guidance requires that a clinical assessment, which usually entails a physical examination of your pet, be performed every time antibiotics, antifungals, antivirals and parasiticides are prescribed.
The guidance is an important step towards ensuring responsible antimicrobial use and reduces the veterinary impact on the wider issues of global antibiotic resistance and decline in insect populations.
Your pet will need to have seen a Veterinary Surgeon for an in-person consultation to make an appropriate parasiticide treatment plan personalised to their lifestyle and risk. We will aim to do this at regular, routine vaccination and health check appointments to reduce the need for additional appointments. However, a separate 'parasiticide check up' consultation may be required.
We will enter a prescription 'authorisation' of our recommendations onto your pet's clinical notes, which can then be used to issue medication for the following 12-months. Once this authorisation is in place you can order parasiticide treatment as you previously have done so.
A 'parasiticide check up' consultation is free for members of our Pet Health for Life (PH4L) plan.
For long term prescription medication which is not an antimicrobial/antiparasitic, our usual policy of requiring a regular examination usually every 3-6 months continues to apply. The medication review consultations will be charged at our usual fees.
You can read the full guidance from the RCVS on their website.
If you are not registered to our Pet Health for Life preventative healthcare plan, do check our website to find out how you can save money and relax, knowing your pet's treatments are kept up to date.
Have you tried our online booking service? With no separate app and the choice of clinics to attend, arranging to see us couldn’t be easier!
Simply click on the ‘Book an appointment’ on our website to find out more.
We look forward to seeing you soon. Please contact us for further information.
